- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t
begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00 p.m. on the next day of the order date through email.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for a round-trip delivery rate to your location.
2. Refund
- Return will only be accepted with applications made via email within 10 business days of receiving items.
- The round-trip shipping rate is charged to the customer for refund due to the customer's private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for refund due to product malfunction or wrong delivery, then the shipping rate for refund will be paid by our company.
Other policies regarding refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge
- Free shipping is available on orders over USD 250. For orders under USD 250, a shipping fee of USD 30 applies to destinations within Asia (excluding Oceania), and USD 40 to destinations outside Asia (including Oceania).
2) Delivery Date
- It approximately takes 3-7 business days to prepare items for dispatch.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.
3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before the company's holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.
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