- Product Classification List
- 1. Order cancellation
- - Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
- - If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
- - When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- - If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
- 2. Exchange/Refund
- - Exchange/refund request can be registered through email within 7 days after delivery.
- - The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- - If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- - If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
- ※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.
- 3. Cases when refund is not possible
- - When there is no product failure/wrong delivery
- - When no description is offered for reasons for refund
- - When seal/tag of the product has been removed
- - When the product is used or laundered at least once
- - When the product is damaged/changed due to reason attributable to customer
- - When product packaging (bag/case) is lost
- - When the refund date has passed
- - When the product or its packaging is damaged
- 4. Delivery Information
1) Shipping Charge
2) Delivery Date
3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- - Ordering is done during or before company’s holidays.
- - Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- - High delivery traffic (e.g. due to bad weather)
- - Orders made during Saturdays, Sundays, or festival days are sent on the next business day.