Other policies regarding refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
- When no photos or supplementary information are provided for product failure or wrong delivery.
- When no description is provided for reasons for refund.
- When the seal/tag of the product has been removed.
- When the product is used or laundered at least once.
- When the product is scratched, damaged, dirty, or soiled.
- When the product has been hemmed or altered.
- When accessories are missing or damaged.
- When product packaging (bag/case) is lost or damaged.
4. Delivery Information
1) Shipping Charge
- Free shipping is available on orders over USD 250. For orders under USD 250, a shipping fee of USD 30 applies to destinations within Asia (excluding Oceania), and USD 40 to destinations outside Asia (including Oceania).
2) Delivery Date
- It approximately takes 3-7 business days to prepare items for dispatch.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.
3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before the company's holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.
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