Justone

Order Procedure

Placing and order

After successfully placing an order, there will be an

automatic email sent out to the email of your account

or the email filled in for non-members.

Please double-check any spelling errors or your spam

folders if there is no email received. Any capital letters

in the email will result in failure of email delivery.

Product preparation

It approximately takes 3-7 business days to

prepare items. During the preparation, you may be

sent emails informing you of items out of stock.

Please reply to the emails to be refunded for the item

or exchange for an item under the price and be

refunded the price difference. No reply to emails may

result in the order held up from dispatchment,

Shipping

The tracking number can be found on My Page or

through the automatic email sent out. We use DHL

for deliveries, so customers may contact their local

DHL directly with the tracking number to make their

own arrangements regarding delivery.

Taxes

All packages include taxes, and we cover all applicable customs fees.

Return & Refund Application

Eligibility

You can request a refund for:

1. Defective, damaged, or wrongly delivered items;

2. Customer-preference returns (e.g., change of mind, wrong size)

Note: JUSTONE does not offer exchanges. To get a different item, place a new order.

Important Guidelines

- Some items cannot be returned (see “Non-Returnable Items” below).

- If a return causes the remaining order total to fall below the free shipping threshold (USD 250), the original shipping fee (USD 40 outside Asia, USD 30 within Asia) will be deducted from the refund.

How to Request a Refund

Step 1: Contact Us

- Email global@justone.co.kr within 10 days of receiving your order.

- Include your order number, product name & code

- At least 3 photos for defective/damaged/wrong items: product, packaging, order sheet/packing slip

- Wait for confirmation from our Global Service Center before returning the item.

Step 2: Prepare the Return

For all returns:

- Repack items in their original condition with all accessories and packaging.

- Include the order sheet/packing slip.

- If returning multiple items from the same order, pack them together.

Special Note for Defective/Damaged/Wrong Items:

- You do not need to return the item if defective or wrongly delivered. Photos and supporting information are enough for inspection.

For Customer-Preference Returns:

- Return shipment is required and shipping costs are the customer’s responsibility.

Step 3: Return Shipment (Customer-Preference Returns Only)

- Ship items within 5 days of return approval using a courier of your choice.

- Provide the tracking number to JUSTONE.

- Customers are responsible for return shipping fees and any taxes or tariffs.

Step 4: Inspection & Refund

1. Defective, Damaged, or Wrong Items:

- Refund is processed based on the photos and information provided.

- Once confirmed, the refund is issued via the original payment method.

- Refunds typically take 2–3 days after all required information is received.

2. Customer-Preference Returns:

- Items are inspected upon arrival at our Korean facility.

- If items meet return conditions, refunds are issued via the original payment method.

- Refunds typically take up to 1 week from receipt in Korea.

"Non-Returnable Items"

- Used or washed items

- Scratched, damaged, dirty, or soiled items

- Hemmed or altered items

- Missing or damaged accessories

Additional Notes*

- Minor color differences, mild odor or measurement variations are not defects.

- Always check the [Size Chart] before ordering.

- Refund processing times may vary depending on your payment method. For delays, contact your bank or card provider.

- Track your return shipment. If it has been delivered to our warehouse but your refund has not been issued after 7 business days, contact us for assistance.

Lost Packages

Please email us at global@justone.co.kr within 7 days of the "Delivered" date.

with the following details:

-Order number

-Full Name

-Contact Number

-Address

We’ll report it to DHL and update you on the outcome.

Important Notice

- Signature Release: If you choose to waive the signature requirement (e.g., "Leave at Door" or "Signature Release"), the carrier is not liable for loss. Securing compensation for these packages is not possible.

- 7-Day Claim Limit: Missing packages must be reported within 7 days of the "Delivered" date (e.g., DHL). After this window, we cannot initiate a formal investigation or claim from the carrier(s).

- Customer Responsibility: Please ensure a valid email and contact number are provided on the order sheet and monitor your tracking closely. It is the customer's responsibility to coordinate with the carrier and courier for a successful delivery once the order has shipped.

Please leave any queries on the Q&A board or send an email to the customer center.

Email : global@justone.co.kr