Justone

Order-Delivery Procedure

1. Order confirmation

We will confirm your order on the same day or next business day after the order has been placed.

2. Product preparation

It takes an average of 2-5 business days to prepare for dispatching after the order has been confirmed.

If there is a delay or a product is not in stock, the preparation period may prolong. In case of products out of stock, you will be informed via email.

3. Order shipping

A shipping company will receive the ordered products that are ready and prepare for overseas shipment.

After we deliver the items to the shipping company, they will handle overseas shipping the next day.

The tracking number initially issued on MYPAGE is the local Korean delivery tracking number from JUSTONE to the shipping company.

The international delivery tracking number to the customer’s designated address will be updated automatically on MYPAGE after 1-2 days of the local tracking number.

Return

You must apply for any product returns to JUSTONE within 10 business days of receiving the product

For overseas deliveries, exchange is not possible. If you would like the same item, please return and make a repurchase.

All costs incurred during return (return shipping costs and taxes) are paid by the customer.

1. Return Request: Please contact the customer center through email: global@justone.co.kr

2. In the email, please state the order number, product name for return and reason for return.

3. The customer center will process the request and reply with the procedure and refund amount.

4. If you receive a confirmation for a return request, please send us the invoice or delivery tracking number by email after sending out the product. Shipping fee must be paid by the buyer in advance.

5. The processing of the refund after confirming the return shipment

* If the purchase amount after returns does not meet free shipping requirements, the initial shipping fee will be additionally deducted from the refund amount.

* If import taxes incur during the return process then it will be reflected on the refund amount.

* If JUSTONE is responsible for the reasons for return (such as wrong delivery or defective products), please write down details of return with attached photos to request for a return. We will respond accordingly.

Please leave any queries on the Q&A board or send an email to the customer center.