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Delivery & Return guide
Date : 2022-07-26
Name : JUSTONE
Hits : 337
Order-Delivery Procedures

1. Order confirmation
Confirm the order on the same day or the next business day after the order is placed

2. Product preparation
It takes an average of 2 to 5 business days after the order is confirmed.
If the product is sold out or delayed, the product preparation period may increase. We will inform you by e-mail about out of stock products.

3. Order shipping
When all the ordered products are ready, we ship them to an overseas shipping company.
After sending the product, the overseas shipping company handles overseas shipping the next day.
The delivery tracking number fist time issued on MYPAGE is the Korean delivery tracking from JUSTONE to the overseas shipping company.
The overseas delivery tracking number, where the customer's address is the destination, can be checked on MYPAGE one or two days after sending the product.



Return

You must apply for a return to JUSTONE within 10 business days of receiving the product.
It's not possible to exchange it because it's an overseas delivery. Please return it and repurchase it.
All costs incurred in return (return shipping costs, duties) are paid by the customer.

1. Return Request: Customer Center (global@justone.co.kr)
2. Please send me an email stating the order number, return product name, and return reason.
3. The customer center will check and reply to the return amount and procedure.
4. If you receive a return confirmation reply, please send the product and let me know the invoice or delivery tracking number by email. (Please pay the shipping fee in advance.)
5. Refund processing after confirmation of return shipment
* If the purchase amount excluding returns does not meet the free shipping standard, the initial shipping fee will be deducted additionally.
* If import duties occur during the return process, they are deducted from the refund amount.
* If you are responsible for JUSTONE, such as product misdelivery or product defect, please write down the photo and details of the return reason in the return request email. We will inform you separately

If you have any questions, please write on the Q&A board. Or send an email to the customer center.

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