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Method to check the tracking status
Date : 2023-03-09
Name : JUSTONE
Hits : 156
Hello, we are JUSTONE Global Service Center.

1. After the shipping process has begun, a shipping completed email will be sent out.
-The intially received tracking number starting with the number '5' is the tracking for the package to move to the korean batch shipping company .
-During this time the tracking of the shipment will be unavailable. A delivery company in charge of overseas deliveries will need to receive the item first before it becomes trackable,  

2. After 1-2 days after shipping begins,Icslogistics will automatically update the tracking numbers in a batch.
-The tracking on 'My Page' will automatically be changed into a trackable tracking number
-Through Icslogistics combined tracking page, you will be able to track the tracking numbers for the delivery companies from the respective countries. (E.g. USPS for America)
-When you click on 'Local Tracking Number', a more detailed tracked status will appear.

Recently the combined shipping company warehouse has been going through a move, so the shipments and overseas shippin has been delayed. We have asked for them to deliver as soon as possible. This should be resolved soon. Sorry for the inconveniences. 

If you have any other questions regarding tracking, please send us an email or contact us through the board.
When you let us know your order number, your situation can be responded to more quickly,

Official customer service email : 
global@justone.co.kr
Question board: 

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